Reservation, Accommodation, and General Regulations Policies

Reservations

When making a reservation at our Hotel, regardless of the booking channel, our valued guests accept and agree to our General Policies that outline the terms of our service provision from reservation to accommodation, as well as define mutual norms.

Direct reservations will be confirmed upon receipt of 50% of the total daily rate.
The remaining balance of the daily rate payment will be settled at check-in.
For reservations made through our website or third-party channels, each payment policy will be duly observed.

Cancellation Policy:

Cancellation requests must be submitted in writing.
For cancellations made more than 7 days before the check-in date, a refund will be issued with a 10% retention of the total reservation value.
Cancellations made 7 days or less before the check-in date will not be eligible for a refund, REGARDLESS OF THE REASON. The prepaid amounts pertain to the "Reservation Fee" for the period the accommodation was reserved and taken off the market.

Reservation Changes:

Requests for changes must be made in writing with up to 7 days' notice, subject to hotel availability.
No additional fee will be charged for changes, only potential price differences between different periods.
Changes requested with less than 7 days' notice before the check-in date will not be permitted, regardless of the reason.

No-show Policy:

Failure to arrive without prior written communication will be considered a "no-show" (cancellation without notification).
The reservation will be held for 24 hours from the check-in time.
After this period, the reservation will be canceled, and a full refund will not be provided (100% retention of the deposited amount).

Cancellation:

Cancellation of the stay upon arrival, after check-in, or early departure for any reason will not entitle the guest to a refund or credit for additional nights.

Daily Rates:

Check-in time is at 2:00 pm, and check-out time is at 12:00 pm.

For early check-ins or late check-outs, availability must be confirmed at the reception.
Late check-outs authorized until 6:00 pm will incur a 30% charge of the standard daily rate.
After this time, a full new daily rate will be applied.

In accordance with the legal requirements of the Ministry of Tourism, guests are required to fill out the National Guest Registration Form (NGRF) with the following information to check-in: full name, CPF (passport for foreigners), identification document, full address, phone number with area code, and email.

A child up to 3 (three) years old using a crib or existing beds in the accommodation will be exempt from charges. A second child or children aged 4 to 10 years will incur an extra bed fee, respecting the maximum capacity of each room. Children over 10 years old are considered adults, and availability of triple or quadruple rooms will be adjusted accordingly.

In compliance with the Statute of Children and Adolescents, the lodging of minors under 18 years old unaccompanied by parents or guardians is not allowed. All minors under 18 years old will be required to present a photo ID at check-in to verify their identity and parentage, even if accompanied by their parents. If a minor under 18 years old is accompanied only by a guardian who is not a parent, a written authorization document signed by the parents with a notarized signature must be presented at check-in.

Room rates are determined by the period of stay, date, and number of occupants.

The daily rate includes accommodation, daily cleaning services, reception services, and breakfast.

Prices for services not included in the daily rate, such as minibar, telephone, Spa, Restaurant, Bar, laundry, among others, will be available for consultation in printed form at the reception. The Hotel's website details all services and products offered.

Pet Policy:

We allow the accommodation of one small to medium-sized dog (up to 12kg) per room, with an additional fee.
We kindly request the presentation of a vaccination card, deworming records, flea and tick prevention, and signing a liability waiver at check-in.
Pets are only allowed to move through hallways and social areas for entering and exiting the accommodation, always on a leash or in the owner's arms. Pets are not permitted in the restaurant or pool area. Room cleaning will only be provided when the pet is not in the accommodation. In the courtyard and garden, pets must always be leashed and accompanied by their owners.
Pet waste must be picked up. Bathing pets in the shower or using hotel linens for pet care is prohibited. Any damages caused by pets to hotel property or the garden will incur charges. The hotel reserves the right to request the removal of the pet if it does not demonstrate the ability to coexist in the communal environment or causes discomfort to other guests, without generating any refund rights to the guest.

Rooms

Room Service
Housekeeping service is provided daily from 8 am to 4 pm, including trash removal, cleaning, and bed-making. For ecological reasons, bed linen is changed every 3 days or upon guest change. Towels are replaced daily. In case of stains due to improper use, such as wine, hair dye, makeup, etc., an extra laundry fee may apply. Bath towels are not to be used outside the rooms.

Minibar
All our accommodations are equipped with minibars stocked with water, soft drinks, beers, juices, and snacks. Guests receive a stocked minibar upon arrival and can request replenishment at the reception. The minibar will be checked at check-out, and charges will be added to the guest's bill.

Internet
Free Wi-Fi is available in all internal areas of the hotel.

Television
Televisions in all accommodations offer cable TV channels, as per the printed list in each room. The functionality may vary due to weather or satellite issues. All TVs provide access to the "Netflix" and "Globoplay" apps, accessible with the guest's personal username and password. Guests are responsible for logging out after use.

Electricity
All hotel outlets are 220v.

Air Conditioning
All accommodations feature air conditioning with hot/cold settings. The remote control allows guests to adjust functions and desired temperature. For any questions, please contact the reception.

Smoking Policy
Smoking within the accommodations or enclosed social areas of the hotel is strictly prohibited. Smoke detectors are installed in the rooms. Failure to comply with this rule will result in a charge of R$ 300.00 for cleaning and deodorizing. For guests who wish to smoke in the open outdoor areas, ashtrays are available for loan at the reception.

Amenities
In the bathrooms, hygiene products are provided according to the standards of each accommodation. Replenishment will be done as needed during room cleaning. If additional items are required, please contact the reception, and extra charges may apply.

Balconies

We kindly ask guests not to hang wet clothes on the balconies and windows of the accommodations. If needed, please request a clothesline at the reception.
As we are surrounded by nature, insects may be present. We request that when the accommodation or bathroom windows are open, keep the screens closed at all times.
If an insect enters the accommodation and causes discomfort, please contact the reception so that the appropriate measures can be taken.

Electronic Locks
All rooms are equipped with electronic locks that can only be opened with the guest's programmed card for that period. In case of loss, please inform the reception so that a new card can be programmed and the old one invalidated.

Breakfast / Restaurant

Breakfast
Breakfast is included in the room rate and is served exclusively in the hotel restaurant daily from 7:30 am to 10:30 am.

Restaurant
We reserve the right to make changes to the operation based on reservations, private events, or operational needs of the hotel.

Parking

The hotel offers free open parking on its premises. We are not responsible for objects left inside vehicles.

Pool

The hotel offers guests a covered and an outdoor pool, available for free use from 9:00 am to 9:00 pm.

The pool depth is 1.40 meters.
Children must always be accompanied by their parents or guardians.
The use of flotation aids (floats, armbands, vests) by children does not replace the constant and effective supervision of an adult.
It is mandatory to use the shower before entering the pool.
Access to the pool should always be through the pool stairs.
The consumption of any type of drink or food in glass containers inside and around the pool is prohibited.
The use of room bath towels in the pool area is prohibited. Pool towels can be borrowed from the reception.

Spa and Fitness Area

Open to guests from 9:00 am to 9:00 pm.

The correct use of fitness equipment is the responsibility of the guest.
The Spa area, with treatment rooms, baths, and dry sauna, offers services by appointment not included in the room rate, detailed in a brochure available at the reception.

Outdoor Areas and Garden

We have a large green area that guests can enjoy.

Guests must respect signs, fences, and boundaries.
It is recommended to use insect repellent due to the presence of mosquitoes. Repellent is available at the reception.
Care should be taken when touching trees and plants.
In case of venomous animals, please contact the reception immediately for appropriate measures.
Guests are requested to dispose of their trash in the proper bins.
The extraction of any plants or fruits is prohibited.
We provide seasonal fruits from our orchards at the reception.
The use of car stereos or sound devices that disturb other guests on the hotel premises, garden, and parking area is not allowed.
Failure to comply with these rules may result in additional charges.

Conference Room

The meeting and conference room is available by reservation. Special setups and audiovisual rentals are the responsibility of the renter.

Kids' Space

The kids' space is open from 10:00 am to 7:00 pm.

Children must be accompanied by their parents or guardians.
Damages to toys or structures may incur charges.

Game Room

The Game Room is available to guests from 10:00 am to 9:00 pm.

Loan of cues, rackets, balls, and game kits are available at the reception.
Failure to return borrowed items or any damage will result in charges.

Kiosk

The kiosk area is available by reservation at the reception with an additional fee.

Damages to furniture or broken dishes will incur additional charges.

Sports Field

The sports field is available for guest use.

Loan of balls and nets can be requested at the reception.
The use of cleated shoes is prohibited.
Consumption of drinks, cigarettes, and gum on the synthetic grass is prohibited.
The hotel reserves the right to reserve the court for special events or private bookings.

General Coexistence Rules

The hotel requests guests to maintain maximum silence in the rooms and other hotel facilities, especially between 10:00 pm and 8:00 am.

Guests agree to use the hotel and accommodations in accordance with good norms and customs. Any behavior contrary to good customs and public order may result in the request for the guest to leave the establishment without any compensation or refund.

Any damages caused by guests or their dependents/guests to the hotel facilities may be charged to the guest's account or billed later.

When driving within the hotel premises, please do not exceed the maximum speed limit of 10 km/h and pay attention to pedestrians and especially children.

Any found objects will be kept for 30 days, with a fee for shipping. After this period, if no one claims the item, it will be donated to charity.

Guest Safety

The hotel provides electronic safes in all accommodations for storing personal and valuable items. We are not responsible for items or valuables left in any other area of the hotel during the stay.

For the physical safety of guests, the hotel has an internal CCTV system monitoring corridors, reception, restaurant, and other social areas.

By staying at the hotel, all guests and their guests grant all image rights to the hotel resulting from the CCTV system during the stay. These images will not be provided to third parties, except by order of law enforcement authorities or a court order.

Respecting the privacy of other guests and the hotel's security, entry of visitors and guests is only allowed with proper authorization and registration at the reception, while respecting the room occupancy limit and additional charges may apply.

It is strictly prohibited to carry or store assembled or loaded firearms inside the hotel. For professionals with legal firearm permits, the presentation of ownership and carry documents is essential upon arrival at the hotel.

Sanitary Regulations

Common areas such as pools, spa, gym, kids' room, game room, auditorium, etc., may be closed or have limited access according to local health regulations.